Thank you for shopping at Max Pro Hardware. We are committed to delivering your professional-grade power tools and hardware equipment safely, on time, and completely free of charge. Please read this policy carefully so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.

1. Shipping Cost

  • Free Standard Shipping on every order across the United States — no minimum purchase requirements and no hidden handling fees.
  • We currently only ship within the contiguous United States. We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international destinations.

2. Order Processing Time

  • Handling Time: 1 to 2 business days (Monday – Friday, excluding public holidays).
  • Order Cut-off Time: 2:00 PM EST. Orders placed after 2:00 PM EST will begin processing the following business day.
  • Orders placed on weekends or public holidays will be processed the following business day.
  • You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.

3. Transit Time and Delivery

  • Estimated Transit Time: 2 to 3 business days (Monday – Friday).
  • Total Estimated Delivery Time: 3 to 5 business days from the date of purchase.
  • Delivery is to your door. Our carriers deliver directly to your shipping address.

4. Carriers We Use

We use trusted national carriers to deliver your order safely and on time. The carrier assigned to your order depends on the size, weight, and destination of your shipment.

UPS Ground
Service: Ground parcel and heavy parcel delivery
Best For: Cordless drills, corded drills, and medium-weight tool kits
Tracking: Yes — real-time tracking available

FedEx Ground / Home Delivery
Service: Ground parcel and residential door delivery
Best For: Compact tools, drill drivers, and smaller hardware items
Tracking: Yes — real-time tracking available

USPS Priority Mail
Service: Priority parcel delivery, last-mile
Best For: Lightweight accessories, small parts, and replacement hardware
Tracking: Yes — trackable via USPS tracking

  • Your shipping confirmation email will confirm which carrier is handling your delivery and include your tracking number.
  • Tracking information is typically active within 24 hours of shipment.

5. Shipment Confirmation and Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number.
  • You can also track your order anytime at: maxprohardware.shop/track-your-order/
  • Tracking information is typically active within 24 hours of shipment.

6. Damaged or Lost Packages

At Max Pro Hardware, we take full responsibility for your order until it is successfully delivered to you.

  • Damages: If your item arrives damaged, please contact us within 48 hours of delivery at contact@maxprohardware.shop with your order number and clear photos of the damage. We will arrange a free replacement or a full refund at no cost to you.
  • Lost Shipments: If your tracking information shows Delivered but you have not received your package, please contact us within 3 business days so we can open an investigation with the carrier and ensure you receive your goods.
  • Note: We strongly recommend inspecting all packages carefully at the time of delivery before the driver leaves. If any box is visibly damaged or open, note it on the carrier delivery receipt and photograph it immediately.

7. Address Accuracy

  • It is the responsibility of the buyer to ensure the shipping address is entered correctly at checkout.
  • If you notice an error in your address, please contact us immediately at contact@maxprohardware.shop or call +1 (212) 222-2887.
  • Once an order has been handed to the carrier, we are unable to redirect the shipment and cannot be held responsible for delivery failures due to an incorrect address.

8. Order Cancellations

  • You may cancel your order free of charge within 24 hours of placing it.
  • To cancel, contact us immediately at contact@maxprohardware.shop or call +1 (212) 222-2887.
  • Orders that have already been shipped cannot be cancelled and must go through our standard return process.

9. Delays

  • Delivery timelines are estimates and not guaranteed. Delays may occur due to weather, carrier disruptions, or high seasonal demand.
  • We will notify you proactively if we become aware of any significant delay affecting your order.
  • Max Pro Hardware is not liable for delays caused by third-party carriers or circumstances beyond our reasonable control.

10. Contact Information

For questions regarding your shipment or to track an order, please contact our support team.

  • Store Name: Max Pro Hardware
  • Legal Entity Name: MAX PRO HARDWARE CORP
  • Company Number: 5582620
  • Address: 2617 Broadway, New York, NY 10025, United States
  • Phone: +1 (212) 222-2887
  • Email: contact@maxprohardware.shop
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST