Welcome to the Max Pro Hardware FAQ page. We have compiled a list of the most common questions about our products, shipping, returns, and payments to help you get the information you need quickly. If you cannot find what you are looking for, please contact our support team directly.

Shipping and Delivery

Do you offer free shipping?

Yes. We offer 100% free standard shipping on every order across the United States. No minimum purchase requirements and no hidden handling fees.

How long will it take to receive my order?

Orders are processed within 1 to 2 business days, Monday through Friday. Once shipped, transit time takes 2 to 3 business days. Your total estimated delivery is 3 to 5 business days from the date of purchase.

What is your order cut-off time?

Orders placed before 2:00 PM EST are processed the same business day. Orders placed after 2:00 PM EST or on weekends and public holidays will begin processing the following business day.

Which carriers do you use?

We use trusted national carriers to deliver your order safely and on time. Smaller and lighter items ship via UPS Ground or FedEx Ground. Lightweight accessories and small parts ship via USPS Priority Mail. Your shipping confirmation email will confirm which carrier is handling your delivery and include your tracking number.

Do you ship internationally?

No. We currently only ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international destinations.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information is typically active within 24 hours of shipment. You can also track your order anytime at maxprohardware.shop/track-your-order/

What if my package arrives damaged?

Inspect all packages carefully before the driver leaves. If any box is visibly damaged, note it on the carrier delivery receipt and photograph it immediately. Contact us within 48 hours at contact@maxprohardware.shop or call +1 (212) 222-2887 and we will arrange a free replacement or full refund at no cost to you.

What if my tracking says delivered but I have not received my package?

Please contact us within 3 business days of the delivery date. We will open an investigation with the carrier and ensure you receive your goods.

Returns and Refunds

What is your return policy?

We offer a 60-day return window from the date of confirmed delivery. Items must be unused and in their original packaging to qualify for a return.

Are there any restocking fees?

No. Max Pro Hardware does not charge any restocking fees on any approved return. You will receive a full refund of the product price with no deductions.

Is return shipping free?

Yes. Return shipping is 100% free for all returns including defective products, items that do not match the description, and change of mind returns. Once your return is authorized we will email you a prepaid return shipping label to download and print.

How do I start a return?

Contact us at contact@maxprohardware.shop or call +1 (212) 222-2887 with your order number and reason for return. We will review your request within 1 to 2 business days and email you a prepaid return shipping label. Download and print the label, securely repack your item in its original packaging, and drop it off at the carrier location listed on the label.

How long does it take to get a refund?

Once we receive and inspect your returned item, we process your refund within 10 business days. Please allow an additional 3 to 5 business days for your bank or card issuer to post the refund to your account. You will receive an email confirmation when your refund has been processed.

What if my item arrived damaged or defective?

Contact us within 48 hours of delivery with clear photos of the damage. We will arrange a free replacement or a full refund — your choice — at no extra cost to you.

Can I exchange an item?

We replace items if they are defective or damaged. If you need to exchange an item for the same model due to a defect, please contact us at contact@maxprohardware.shop with your order number and photos of the defect and we will arrange the exchange for you.

Can I cancel my order?

Yes. You may cancel your order free of charge within 24 hours of placing it by contacting us at contact@maxprohardware.shop or calling +1 (212) 222-2887. Orders that have already been shipped cannot be cancelled and must go through our standard return process.

Products and Safety

What types of tools do you sell?

Max Pro Hardware specializes in a curated selection of professional-grade power tools from the most trusted brands in the industry including DeWalt and Makita. Our catalog includes cordless drill drivers, hammer drills, impact drivers, brushless motor drills, and heavy-duty corded units for both home DIY projects and professional job site use.

Are your products genuine?

Yes. All products sold on our website are 100% genuine and brand new. We source authentic DeWalt and Makita products from authorized distributors and reputable suppliers in the United States. We do not sell counterfeit, refurbished, or grey market products.

Are your products covered by a warranty?

Yes. Our products are covered by the manufacturer's warranty. If you experience a mechanical defect, please contact us at contact@maxprohardware.shop and we will assist you with the warranty process.

What safety precautions should I take?

Always wear proper eye protection and follow the safety guidelines provided in the product manual. Power tools should be kept out of reach of children at all times and used only for their intended purpose. Max Pro Hardware is not liable for injury or damage resulting from misuse or negligent handling of products after they have been delivered in good working condition.

Payments and Security

Which payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for a fast and secure checkout experience.

Is there any sales tax?

No. We do not charge any sales tax on orders. The price shown on the product page is your final total with nothing added at checkout.

Is my payment information secure?

Yes. Our store uses SSL and TLS encryption and is fully PCI DSS compliant to ensure your personal and financial data is protected during checkout. We do not store your full card number, CVV, or PIN on our servers at any time.

Still Have Questions?

If you could not find the answer you were looking for, our customer support team is ready to help.

  • Store Name: Max Pro Hardware
  • Legal Entity Name: MAX PRO HARDWARE CORP
  • Company Number: 5582620
  • Address: 2617 Broadway, New York, NY 10025, United States
  • Phone: +1 (212) 222-2887
  • Email: contact@maxprohardware.shop
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST