At Max Pro Hardware (operated by MAX PRO HARDWARE CORP), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect it. By using our website or placing an order, you agree to the terms described in this policy.

1. Information We Collect

A. Information You Provide Directly

  • Order Information: name, billing address, shipping address, email address, phone number, and payment details (processed securely by our payment gateway — we never store full card numbers).
  • Account Information: if you create an account, your username, email, and password (stored in encrypted form).
  • Communications: messages you send us via our contact form, email, or phone.

B. Information Collected Automatically

  • Technical Data: IP address, browser type and version, device type, operating system, and time zone.
  • Browsing Data: pages viewed, products clicked, time spent on pages, referring website, and search terms used on our site.
  • Cookies and Tracking: session cookies (cart functionality), preference cookies, and analytics cookies (see Section 4).

C. Information from Third Parties

  • We may receive information from service providers who help us run our store, such as payment processors, shipping carriers, and analytics providers.

2. How We Use Your Personal Information

  • Order Fulfillment: to process payments, arrange shipping, send tracking details, and deliver your order to your address.
  • Customer Support: to respond to your inquiries, handle returns, and resolve complaints.
  • Risk and Fraud Prevention: to screen orders for potential risk or fraudulent activity using IP and device data.
  • Website Optimization: to understand how customers navigate our site and which products are most popular.
  • Marketing (with consent only): to send promotional emails or offers if you have opted in. You can unsubscribe at any time.
  • Legal Compliance: to comply with applicable laws, regulations, and court orders.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal data. We share your information only with the third parties necessary to operate our business:

  • Payment Processors (e.g., PayPal, Stripe): to securely process your financial transactions.
  • Shipping Carriers (e.g., UPS, FedEx): to deliver your order to your address in the United States.
  • WooCommerce: to power our online store and manage orders.
  • Google Analytics: to understand site traffic and how customers use our site. No personal identity is shared.
  • Email Service Providers: to send order confirmations, shipping updates, and marketing emails (if opted in).
  • Legal Authorities: if required by law, regulation, or legal process to protect our rights or comply with government requests.

All third-party providers are contractually required to handle your data securely and only for the purposes we specify.

4. Cookies

  • Essential Cookies: required for the website to function (shopping cart, login session). Cannot be disabled without breaking site functionality.
  • Analytics Cookies: collect anonymous data about how visitors use our site (e.g., Google Analytics). No personal identity is shared.
  • Preference Cookies: remember your settings such as currency and language.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling analytics cookies does not affect your shopping experience.

5. Data Security

  • Our website uses SSL and TLS encryption (HTTPS) to protect all data transmitted between your browser and our servers.
  • Payment data is processed through PCI-DSS compliant payment gateways. We do not store card numbers on our servers.
  • Access to customer data is restricted to authorized personnel only.
  • Note: No method of transmission over the internet is 100% secure. While we use industry-standard safeguards, we cannot guarantee absolute security.

6. Data Retention

  • We retain order and customer data for up to 7 years for accounting, tax, and legal compliance purposes.
  • Marketing opt-in data is retained until you unsubscribe.
  • Anonymous analytics data may be retained indefinitely.
  • You may request deletion of your personal data at any time by contacting us, subject to legal retention requirements.

7. Your Rights

Depending on your location (including California under CCPA, or EU and UK under GDPR), you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data, subject to legal retention requirements.
  • Opt out of marketing communications at any time.
  • Request a portable copy of your data.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at contact@maxprohardware.shop. We will respond within 30 days.

8. Children's Privacy

  • Our website is not directed at children under the age of 13.
  • We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

9. Changes to This Policy

  • We may update this Privacy Policy periodically to reflect changes in our practices or applicable law.
  • We will post the updated policy on this page with a revised Last Updated date.
  • For material changes, we will notify registered customers by email.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below.

  • Store Name: Max Pro Hardware
  • Legal Entity Name: MAX PRO HARDWARE CORP
  • Company Number: 5582620
  • Address: 2617 Broadway, New York, NY 10025, United States
  • Phone: +1 (212) 222-2887
  • Email: contact@maxprohardware.shop
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST