At Max Pro Hardware, we stand behind the quality of our power tools and hardware equipment. If you are not completely satisfied with your purchase, we have established a clear and simple return process to assist you — no hassle and no restocking fees.

1. Return Window

  • You have 60 calendar days to return an item from the date you received it.
  • Returns requested after 60 days of delivery cannot be accepted, except in cases of verified manufacturing defects (see Section 4).

2. Eligibility Conditions

To be eligible for a return, your item must meet all of the following conditions:

  • Unused and in the same condition that you received it.
  • In its original packaging with all included accessories and documentation.
  • Not assembled, modified, or altered in any way.
  • Note: If your item arrived damaged or defective, different conditions apply — see Section 4 below.

3. Return Shipping and Fees

  • Restocking Fees: Max Pro Hardware does not charge any restocking fees on any approved return.
  • Return Shipping: Return shipping is 100% free for all returns including defective products, items that do not match the description, or change of mind returns.
  • Once your return is authorized, we will email you a prepaid return shipping label. Download and print the label, securely repack your item in its original packaging, and drop it off at the carrier location listed on the label.

4. Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or contains incorrect items, please contact us within 48 hours of delivery.
  • Email us at contact@maxprohardware.shop with your order number and clear photographs of the damaged or defective item and all packaging.
  • We will arrange a free replacement or a full refund — your choice — at no additional cost to you.
  • You will not be required to return the damaged item in most cases. Our team will advise on a case-by-case basis.
  • Note: Inspecting all packages carefully at the time of delivery before the driver leaves speeds up resolution significantly.

5. How to Initiate a Return

Follow these simple steps to start your return:

  • Step 1 — Contact our support team at contact@maxprohardware.shop or call +1 (212) 222-2887 with your order number and reason for return.
  • Step 2 — Our team will review your request within 1 to 2 business days and email you a prepaid return shipping label.
  • Step 3 — Download and print the return shipping label from the email we send you.
  • Step 4 — Securely repack your item in its original packaging and attach the printed label clearly to the outside of the box.
  • Step 5 — Drop off the package at the carrier location listed on your return label.
  • Step 6 — Once we receive and inspect the returned item, your full refund will be processed within 10 business days.

6. Refund Process

  • Once we receive your item, our team will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment immediately.
  • You will receive the credit within 10 business days of us receiving the returned item.
  • Please allow an additional 3 to 5 business days for your bank or credit card issuer to post the refund to your account.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, please follow these steps:

  • Check your bank account again.
  • Contact your credit card company or bank as there is often a processing delay before a refund is officially posted.
  • If you have done both of the above and still have not received your refund, please contact our support team at contact@maxprohardware.shop or call +1 (212) 222-2887 and we will resolve it for you.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model due to a defect, please contact us at contact@maxprohardware.shop with your order number and photos of the defect and we will arrange the exchange for you.

9. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, assembled, or altered in any way.
  • Items returned without their original packaging or with missing accessories.
  • Items returned after the 60-day window without prior written approval from our team.

10. Order Cancellations

  • You may cancel your order free of charge within 24 hours of placing it.
  • To cancel, contact us immediately at contact@maxprohardware.shop or call +1 (212) 222-2887.
  • Orders that have already been shipped cannot be cancelled and must go through our standard return process.

11. Contact Information

To start a return or for any questions about our return and refund policy, please contact our support team.

  • Store Name: Max Pro Hardware
  • Legal Entity Name: MAX PRO HARDWARE CORP
  • Company Number: 5582620
  • Address: 2617 Broadway, New York, NY 10025, United States
  • Phone: +1 (212) 222-2887
  • Email: contact@maxprohardware.shop
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST